Versandbedingungen
Q: Does the item come with free shipping?
A: Free Shipping on all products.
Note: Extra shipping costs may apply for remote locations.
Q: What countries do you ship to?
A: We support ships to the United States, Canada, Europe, Australia, Japan, South Korea, etc.
Q: How do I check the status of my package?
A: Get your tracking number from the order detail or order shipping email from SODI.
- All Logistics Channels: Track Here
Q: How long does delivery usually take?
A: Once we receive your order, it will be processed within 1 business day. Shipping takes about 7-14 business days.
Note: Delivery may take longer during the holiday season.
Q: How will my product be shipped?
A: We use express delivery services to ensure quick and safe delivery.
Q: I ordered more than one item. Will they all be delivered at the same time?
A: We will ship out all items purchased on the same day together. Items purchased on different dates will not be shipped out together.
Q: Can I change my delivery address after the product has shipped?
A: Shipment information cannot be changed once the product is en route.
Q: What do I do if I receive a product that's different from what I ordered?
A: Email us immediately with your order ID and photos of the shipping label, SKU model number on the product box, and the product itself. Send all photos to hello@sodi.design.
Q: I didn't receive all the products I ordered. What should I do?
A: Please email us your order ID and photos of the shipping label you received, the SKU label on the box you received, and photos of all the products you received.
Send all photos to hello@sodi.design. We will confirm with you the product model that you have not received in this order, and after obtaining your consent, we will send you the products or refund the corresponding order amount.
Send all photos to hello@sodi.design. We will confirm with you the product model that you have not received in this order, and after obtaining your consent, we will send you the products or refund the corresponding order amount.
Q: TARIFF
A: Customs duties and taxes incurred during transportation are borne by SODI.
Company Name: Shenzhen Sodi Original Technology Co., Ltd.
Address: Room 2112, Building 8, Xinyi Lingyu R&D Center, No. 26, Honglang North 2nd Road, Area 69, Xingdong Community, Xin'an Street, Bao'an District, Shenzhen, Guangdong, China
Tel: +86 19166261902
Customer Service Email: hello@sodi.design
Office Hours: Mon- Fri 9 AM - 5 PM (EST)