FAQ

A: You can track your order by contacting our customer service, we will provide you with an order tracking info for real-time logistics updates. Or by self-tracking click here.

A: We ship within one business day. If there is any delay, we will notify you by email within 24 hours.

A: If you are not satisfied with your purchase from official channels, you can return it for an exchange or refund within 30 days of receiving the product. Refunds or exchanges will not be provided for purchases made more than 30 days ago. For product quality issues, you can choose a full refund or a one-time free replacement within 30 days of receiving the product.

If the return is due to a product quality issue, SODI will cover all shipping costs. If the return is due to non-quality issues, you will be responsible for the shipping charges. Please contact us at hello@sodi.design for specific fees and addresses.

A: Please submit a return request on the order page after logging. We will verify your request within 24 hours and provide you with the return shipping information and address via email. Once we received the returned item, we will process the refund within 3-5 business days.

A: If the return or exchange is due to a product quality issue, SODI will cover all shipping costs. If the return or exchange is due to non-quality issues, you will be responsible for the shipping charges. Please contact us at hello@sodi.design for specific fees and addresses.

A: If you are not satisfied with your purchase from official channels, you can return it for an exchange or refund within 30 days of receiving the product. Refunds or exchanges will not be provided for purchases made more than 30 days ago. For product quality issues, you can choose a full refund or a one-time free replacement within 30 days of receiving the product.

If the exchange is due to a product quality issue, SODI will cover all shipping costs. If the exchange is due to non-quality issues, you will be responsible for the shipping charges. Please contact us at hello@sodi.design for specific fees and addresses.

A: Please contact us by email to send us a return request. Please tell us your order number and the reason for the return. It is best to attach pictures or videos as proof so that we can exchange the product or make a refund. We will respond to your return request within 24 hours. For more details, please check the Returns and exchanges policy.

A: If the exchange is due to a product quality issue, SODI will cover all shipping costs. If the exchange is due to non-quality issues, you will be responsible for the shipping charges. Please contact us at hello@sodi.design for specific fees and addresses.

A: We offer a 1-year free warranty. For specific items, please refer to the product details page.

A: Maintenance includes repairing product malfunctions and replacing damaged parts resulting from regular use. It does not cover damages caused by intentional harm or misuse.

A: Maintenance is free during the warranty period. Outside the warranty period, customers are responsible for maintenance fees and diagnostic charges.

A: We provide technical support during regular business hours on Mon- Fri 9 AM - 5 PM (EST). Our response time is guaranteed to be within 24 hours. Please note that technical support is not available during holidays.

A: You can access technical support through our official website or social media channels.

A: You can submit your complaint or suggestion through our official website, email, or social media.

A: We aim to provide an initial response within 24 hours and resolve the complaint or provide a solution within 3-5 business days.

A: We take your feedback seriously and address each complaint or suggestion. We strive to investigate and make improvements accordingly. After resolving the issue, you may have the option to provide your feedback on the outcome.