Refund & Return

1. Return Policy

SODI shall provide return services for eligible customers under certain conditions.

1.1 The return period is within 30 working days from the date of receipt of the goods. The return period for special products is subject to the product details page.

1.2 The conditions for providing return services are as follows:

1.21 The purchased product does not match the product description or has quality issues. 1.22 The original packaging of the returned product is intact, with complete accessories and no damage. The exchange conditions for specific products are subject to the product details page.

1.23 The product is not eligible for repair or exchange, or the cost of repair or exchange is prohibitively high. The return conditions for special products are subject to the product details page.

2. Return Process

2.1 Customers can initiate a return request, and SODI shall provide confirmation of the delivery information and return address within 24 hours.

2.2 Upon receiving the returned goods, customers shall complete the refund process within 3-5 working days.

3. Return Fees

3.1 When the return request complies with the conditions set out in clause 1.2, SODI shall bear the shipping costs for the exchange. When the return request does not meet the specified conditions, the customer shall bear the relevant shipping costs.