Returns & Exchanges

Return & Refund Policy

Thank you for choosing SODI. We sincerely appreciate your trust in our brand and strive to provide you with an exceptional shopping experience. By placing an order with sodigear.com, you agree to the following terms and conditions.


Note: Policies of manufacturers, suppliers, or resellers outside of SODI's official channels may vary. For information regarding their policies, please contact them directly. Return and refund policies may also vary based on local laws and regulations.


30-Day No Questions Asked Return

You can return any product within 30 days of purchase for a full refund, as long as the product is undamaged. This policy does not apply to business purchases or bulk orders, defined as orders of more than 10 products.


Cancel Order

1. To cancel an order, email us at hello@sodi.design.
2. You may cancel your order within 24 hours of placing it. If the order is canceled before it is shipped, no fees will be charged.
3. If the order has already been shipped, it cannot be canceled, or the buyer will be responsible for return shipping costs.


Return or Exchange

Return or Exchange Period:
If you are not satisfied with your purchase from official channels, you can return it for an exchange or refund within 30 days of receiving the product. Refunds or exchanges will not be provided for purchases made more than 30 days ago. For product quality issues, you can choose a full refund or a one-time free replacement within 30 days of receiving the product.


Return method

  • Please contact us by email to send us a return request. Please tell us your order number and the reason for the return. It is best to attach pictures or videos as proof so that we can exchange the product or make a refund.
  • We will respond to your return request within 24 hours.
  • We will send you a return address (provided your return complies with our Return Policy)
  • Return Method: Send By Mail
  • Once your product is shipped back to our return address, please send the correct tracking number to hello@sodi.design.
  • We will process your refund within 3 working days once we received your return product and all the return product(s) have checked in good condition(If you paid by PayPal, refunds will be sent to your PayPal account within 3 business days.
    If you paid by credit or debit card, the refund will be sent to the card-issuing bank within 7 business days of receipt of the returned item or cancellation request. Please contact your card-issuing bank with any additional questions.

Note:

    • If the return is due to the consumer's reasons, the consumer will be responsible for the return or exchange shipping costs, the specific costs will depend on the courier company you choose.
    • If the goods received are damaged or the wrong products are received due to our reasons, consumers do not need to bear the return shipping costs.

Return or Exchange Shipping Fees

If the return or exchange is due to a product quality issue, SODI will cover all shipping costs. If the return or exchange is due to non-quality issues, you will be responsible for the shipping charges. Please contact us at hello@sodi.design for specific fees and addresses.


Refund

Once we receive and inspect your return, we will notify you via email and let you know if your refund has been approved. If approved, you will be automatically refunded to your original payment method.

The refund time will depend on the payment method. Please see below for details:

  • If you paid by PayPal, refunds will be sent to your PayPal account within 3 business days.
  • If you paid by credit or debit card, the refund will be sent to the card-issuing bank within 7 business days of receipt of the returned item or cancellation request. Please contact your card-issuing bank with any additional questions. 

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at hello@sodi.design.


Return address

PPlease contact our after-sales team via email to get the correct return address.

Please do not return your products before getting confirmation via email from hello@sodi.design.

Please do not send your purchase back to the manufacturer or the carrier without confirmation.


Contact After-Sales Support

Company Name: Shenzhen Sodi Original Technology Co., Ltd.
Address: Room 2112, Building 8, Xinyi Lingyu R&D Center, No. 26, Honglang North 2nd Road, Area 69, Xingdong Community, Xin'an Street, Bao'an District, Shenzhen, Guangdong, China
Tel: +86 19166261902
Customer Service Email: hello@sodi.design
Office Hours: Mon- Fri 9 AM - 5 PM (EST)